Biography
I was born in Quito, Ecuador which is located on the northwest portion of South America along the equator, and migrated to the U.S. with my grandmother in December of 1971. Growing up in the San Francisco Bay Area’s Silicon Valley, my interest in math and science kindled a passion for computers and technology. After working in IT for over 20 years for some of Silicon Valley’s top companies, I moved to Portland, Oregon and started the business to serve my community in February of 2016 and opened our office in July.
Vision
I started InfoTek Solutions with the sincere desire to create strategic partnerships and collaborate with other vendors to provide solutions for the benefit of our common clients and their technology needs. With the proliferation of “Smart” or computerized devices and our reliance on them, there is an ever-increasing need to integrate, manage and secure them into our homes and businesses. Our scope of support is intentionally kept broad so as to provide our clients with a single trusted source that can resolve issues or undertake projects which might cross multiple disciplines, yet share the commonality of technology. We seek to empower our clients to leverage technology to meet their goals and bring about a better quality of life.
Previous Work History*
April 2014 – May 2015
TiVo, Inc.
Service Desk Manager
Alviso, CA
Accomplishments:
- Dramatically improved the customer satisfaction rating of the Service Desk
- Led the implementation of ServiceNow and the ITIL (best practice) process throughout the organization
- Created the catalog of services for ServiceNow in one evening which received acceptance the following morning
- Revamped Mac imaging using a hybrid approach which reduced imaging time by 50% and increased stability
- Collaborated with other IT managers in planning projects to improve the infrastructure and end-user experience
- Managed Telecom while looking for an Analyst and saved TiVo over $300,000.00 in contract negotiations
- Implemented the SIP protocol on the Avaya phone system and laid the foundation for SIP trunking
October 2012 – April 2014
iControl Networks, Inc.
Sr IT Systems Administrator
Redwood City, CA
Accomplishments:
- Created a computer imaging process for the Mac platform
- Implemented Active Directory into the infrastructure
- Implemented new wireless networks at headquarters
- Assisted with the implementation of FortiGate 100D NGFWs between Redwood City, CA and Austin, TX by architecting initial LAN, WiFi, WAN topology, and policies
- Created network diagrams and documentation in Confluence
- Became the Team Lead by driving and implementing challenging projects
August 2008 – December 2010
Kforce, Inc.
POS Lab Manager
San Jose, CA
Accomplishments:
- Project managed the setup of gateways and VPN tunnels to our two off-shore vendors in India to enable QA and Development to provide a 24/7 test cycle
- Project managed the implementation of network infrastructure for 4 Labs in our new IS&T building. Defined rack space and electrical requirements for the server room, and created the elevation diagrams for our IDF in secure racks and for our Application Servers and In-Store Servers
- Doubled our Retail Network bandwidth by moving from 2xT1 to 4xT1
- Removed small unmanaged network hubs, created a mini IDF in the server room to house patch panels and
managed network switches thus increasing network stability and enabling network management and monitoring - Designed and maintained database for Asset Tracking
- Cable managed the QA Lab and the Server room to remove clutter and to facilitate equipment testing and
maintenance
July 2005 – October 2007
Stanford University
Stanford, CA
Computer Information Systems Analyst
Accomplishments:
- Drastically improved the reliability and uptime for all the servers in the Department of Psychiatry
- Built confidence and trust with all the Doctors in the Department of Psychiatry
- Became the expert for everything Macintosh and lead the effort to bind Macs to Active Directory
- Obtained Dell repair certifications
May 2003 – July 2005
Apple Computer, Inc. – Apple Store
Mac Genius
Burlingame, CA
Accomplishments:
- Obtained certification for Mac OS X, Apple Portables, and Desktop repair
- Received advanced customer service training
- Relied on handling the most challenging and high profile customer service issues
December 1999 – May 2001
RCM Technologies Inc.
Stanford, CA
Client: Apple Computer, Inc.
Location: Cupertino, CA
Software Test Engineer
Accomplishments:
- Gained the unique understanding of OS engineering process leading to Golden Master
- Caught system build issues prior to going into general QA testing
October 1996 – November 1998
Aquent Partners
San Francisco, CA
Client Roster
Monster Cable Products • Brisbane, CA
Franklin Templeton Group • San Mateo, CA
SangStat Medical Group • San Mateo, CA
Sunset Publishing Corporation • Menlo Park, CA
Sterling Software at NASA • Los Altos, CA
Beeline Group • Fremont, CA
System Administrator
Accomplishments:
- Worked in a large variety of vertical markets and learned the use of different IT methodologies
- Improved stability and uptime on all systems
*This is a concise work history where the contract to hire terms were added to the job length
Education, Training & Certification
Organization
City
Major / Training / Certification
Burlingame High School
Burlingame, CA
General Education – Math & Science
College of San Mateo
San Mateo, CA
Engineering
Apple, Inc.
Cupertino, CA
Mac Genius Training
Apple, Inc.
Cupertino, CA
Customer Experience Skills Training
Apple, Inc.
Cupertino, CA
macOS Certified
Apple, Inc.
Cupertino, CA
Apple Certified Desktop Technician
Apple, Inc.
Cupertino, CA
Apple Certified Portable Technician
Apple, Inc.
Cupertino, CA
Apple Certified Help Desk Specialist